Refund Policy

For the first 100 shops, WrapRight is billed at $100.00 per shop every 30 days, charged automatically to the payment method on file at the start of each 30-day billing period, unless a different price is expressly stated in a written order or agreement. Billing is processed through PayRight, our payment processing brand, powered by a third-party payment processing partner.

• You may cancel your subscription at any time by emailing contact@wrapright.app.
• Cancellation prevents the next recurring charge and does not retroactively refund the current paid 30-day period.
• You retain access through the end of the 30-day subscription period already paid for, whether you cancel on day 1, day 29, or any other day during that period.
• Your subscription will not renew after the current paid period ends.

Except for the specific exceptions below, subscription charges are final and non-refundable, including for partial periods, unused time, downgrades, or a change of mind after a billing period has started.

Qualifying Service Outage

A Qualifying Service Outage occurs when the core WrapRight platform is substantially unavailable because of a problem within WrapRight's reasonable control for 12 consecutive hours or more.

• 12-24 consecutive hours: 10% service credit against the applicable 30-day subscription fee.
• More than 24 hours through 48 consecutive hours: 25% service credit against the applicable 30-day subscription fee.
• More than 48 consecutive hours: 50% service credit against the applicable 30-day subscription fee.
• If a prolonged outage constitutes a material failure by WrapRight to provide the subscribed Service, or if WrapRight otherwise materially breaches its contractual obligations and the breach is not timely cured, the customer may terminate and receive an appropriate pro-rata refund for the unused portion of the current paid 30-day subscription period.

Excluded Events

• Scheduled maintenance for which reasonable advance notice is provided;
• Failures or outages of third-party services outside WrapRight's reasonable control, including communications, payment, hosting, internet, or integration providers;
• Problems caused by the customer's internet connection, hardware, network, browser, configuration, or other customer-controlled systems;
• Temporary unavailability of an individual non-core feature while the core WrapRight platform remains substantially usable;
• Force majeure events or security emergencies where temporarily restricting service is reasonably necessary;
• Beta, experimental, preview, or expressly pre-release functionality.

To request a qualifying service credit or pro-rata refund, contact contact@wrapright.app with the shop name, account email, dates/times of the issue, and a brief description. WrapRight will review the request in good faith against available service records.

If a payment fails, we may retry the charge and/or suspend access until payment succeeds. If you believe a charge is incorrect, we encourage you to contact contact@wrapright.app first so we can investigate and attempt to resolve the issue directly. Filing a chargeback does not, by itself, automatically terminate your account. We reserve the right to suspend access while a disputed payment remains unpaid where reasonably necessary, and to take appropriate action in cases of fraudulent, abusive, or bad-faith payment disputes.

We may update this Refund Policy from time to time. For material changes, we will provide advance notice by email and/or in-app notice before the change takes effect, where appropriate or required by law.

Questions or requests regarding this document may be directed to:

Premium Systems Inc. / WrapRight
1232 N Saginaw St
Lapeer, MI 48446
Phone: 989-397-5274
Email: contact@wrapright.app